This Privacy Code does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. FreshGoGo does, however, protect the confidentiality of such information in accordance with applicable law and our own policies.
FreshGoGo is accountable for the protection of all personal information within the organization's possession or control, including any personal information that has been transferred to a third party for regulatory, legal or processing purposes. FreshGoGo will require a comparable level of protection of this information from its third party relations.
2. Identifying Purposes
Personal information that FreshGoGo collects from you includes:
(1). your name, telephone or mobile number, email, address and other contact information;
(2). geo-location information;
(3). facts about consumption, both historic and current;
(4). facts about payment for services, including general financial information;
(5). credit and reference information.
When you use a service, FreshGoGo will make you aware of the purposes for which FreshGoGo is requesting the personal information. If FreshGoGo identifies other purposes for which the personal information may be used, FreshGoGo will seek your consent prior to such use. FreshGoGo will advise that it is your right to refuse permission for FreshGoGo to use personal information for any new purposes. Additional purposes for collecting personal information may be identified to you before or at the time of collection. However, at a minimum FreshGoGo will collect your personal information for the following purposes:
(1). to respond to customer’s inquiries or requests, process and fill customer orders, verify your qualifications for certain products and services, process payments and prevent transactional fraud, provide delivery and other notifications, and contact and communicate with customer;
(2). to develop new products or services and to conduct analysis to enhance current products and services;
(3). to provide you with customized Platform content, targeted offers, and advertising on the Platform, on other third-party sites or apps you may visit, or via email;
(4). to contact you with information, newsletters and promotional materials from FreshGoGo;
(5). to contact you when necessary;
(6). to review the usage and operations of our Platform, improve our content, products, and services, or address problems with the Platform or our business;
(7). to use your data in an aggregated non-specific format for analytical and demographic purposes;
(8). to manage our telecommunications networks;
(9). to protect the security or integrity of the Platform and our business;
(10). to meet legal, regulatory and settlement requirements; and
(11). as otherwise described to you at the point of data collection.
FreshGoGo collects information from you when you choose to provide it to us. This may include when you use our Platform, create an account on the Platform, make a purchase, request information from us, sign up for newsletters or our email lists, complete online forms, participate in contests or surveys, or otherwise contact us. Subject to certain legal and contractual restrictions and reasonable notice, you can refuse or withdraw your consent to the collection, use or disclosure of personal information about you at any time. If you do receive an unwanted email or other message from FreshGoGo, you can simply send an email to [email protected] and request that your email address not be retained.
4. Limiting Collection and Information About Children
Protecting children's privacy is important to us. We do not direct the Platform to, nor do we knowingly collect any personal information from, children under the age of 18.
5. Limiting Use, Disclosure and Retention
FreshGoGo will only use the personal information for the purpose for which it was collected as identified in section 2, unless consent is given by the individual to use or disclose it for another purpose. FreshGoGo treats your personal information as confidential and does not disclose it to third parties or use it without your written consent, except where such personal information is require to be disclosed to third parties under certain circumstances. When personal information is provided to third parties, FreshGoGo provides only that information which is (a) in accordance with section 2; (b) in accordance with your agreement otherwise provided to disclose such information; or (c) that is required in the circumstances. Information provided to third parties is provided only for the purpose stipulated and except for information provided in accordance with law, such information is subject to specific confidentiality obligations. Companies to whom FreshGoGo may provide information must ensure that their employees who have access to your personal information agree to comply with FreshGoGo's privacy standards. Third parties include:
(1). An agent acting on behalf of FreshGoGo, such as a company hired to perform package holding or delivery service on our behalf;
(2). A collection agency, for the express purpose of the collection of past due bills;
(3). Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
(4). Billing, settlement or market operation purposes.
(5). Customer referral: FreshGoGo may use the mob.com’s SDK for customers’ referral module which only collect the information from the customers who shared through their customer IDs, but the moblink may have collected the information such as device type, and redirect for downloading purposes.
(6). When customer uses livechat function in the app, a third party service provider api by Meiqia.com will be called, and the app may uploading users' files and information to https://new-api.meiqia.com for interacting purpose only for customer service.
FreshGoGo may engage employees, contractors, and other companies or third parties to perform work that involves access to personal information. In any case, FreshGoGo will take reasonable steps to ensure that such parties are required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for us.
FreshGoGo may disclose summary information obtained by combining data from many accounts, provided that the information has been sufficiently aggregated such that any personal identifiers cannot reasonably be identified.
In order to ensure the reliable delivery of service and the correct billing, FreshGoGo will use reasonable efforts to keep all personal information accurate, complete and up to date. Individuals may challenge the accuracy and completeness of personal information about them and have it amended, as appropriate.
A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer. While it is possible to navigate and use FreshGoGo.net by having your browser's Internet security set such that it will not accept cookies, your online experience may be greatly reduced, and you may not be able to access the full functionality of the FreshGoGo website.
FreshGoGo only uses session cookies at FreshGoGo.net. Session cookies are active only during the period you are logged on to the FreshGoGo.net website, and are removed when you leave. They help us track the sections of the website that you use to allow us to make improvements in keeping with observed user preferences. FreshGoGo also allows other companies, called third-party ad-servers or ad-networks, to present advertisements within our web pages. Because your web browser must request these advertising banners from the ad network's website, these companies can send their own cookies to your cookie file, just as if you had requested a web page from the site. FreshGoGo only authorizes our third-party ad-servers to employ anonymous cookies for ad delivery and anonymous targeting. Our third-party ad servers do not collect, nor do we give them access to, any personally identifying information about you. Third-party ad-servers may use permanent cookies. Permanent cookies remain on your hard drive until you remove them through your browser's Internet security settings. Permanent cookies are used to store user preferences such as preferred language and thus eliminate your having to make the same entries on each visit.
In executing its responsibilities with respect to the confidentiality of personal information, FreshGoGo will employ a number of safeguards, appropriate to the sensitivity of the information, to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Such safeguards will include physical measures, organizational measures and technological measures, for example, restricted access to offices, security clearances and limiting access on a "need to know" basis and use of passwords and encryption. Procedures for implementing these measures will be communicated to all employees and third parties to ensure compliance with this principle.
10. Openness and Updates
11. Individual Access
Any customer of FreshGoGo can have access to the personal information about them that FreshGoGo has in its possession or control. Any customer may request that their personal information be amended for purposes of accuracy and completeness, and customer may request their registered account to be deleted from the platform. Customers can make their requests via email [email protected]. FreshGoGo will attempt to respond to any individual's request in a timely and efficient manner.
12. Other important information
This web site may contain links to other sites. FreshGoGo do not endorse or otherwise accept responsibility for the content or privacy policies of those web sites, and encourages you to read the privacy policies of any web site you visit.
If you have submitted personally identifiable information to FreshGoGo via email and would like that information to be removed from our database, please send an email to [email protected] and request that your information be removed.