If there is a quality issue with an ordered item, you can choose to request a refund within 3 hours after picking up your order. To process the refund, please select the problem item below and provide the reason. In the meantime, please send a picture of the item to us through FreshGoGo’s official WeChat account. Once we receive the request, our customer service department will review the request and process your refund within 48 hours. You can also choose a re-delivery of the item, please contact our customer service through FreshGoGo WeChat account."

please select the problem item below and provide the reason. In the meantime, please send a picture of the item to us through FreshGoGo’s official WeChat account.Once we receive the request, our customer service department will review the request and process your refund within 24 hours. You can also choose a re-delivery of the item, please contact our customer service through FreshGoGo Wechat account.